Privacy Policy

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1. Who We Are (Agency)

Radiantrinsing is the agency responsible for your personal information under the Privacy Act 2020 (New Zealand). For visitors in the European Economic Area, we also act as a data controller under the General Data Protection Regulation (GDPR).

Physical address: 37 Domett Street, Westport 7825, New Zealand
Phone: +64 3 789 7043
Email: supportuse@radiantrinsing.world

2. Scope and Applicable Law

This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website. It is designed to comply with:

• The Privacy Act 2020 and its Information Privacy Principles (IPPs) for New Zealand residents;
• The Unsolicited Electronic Messages Act 2007 where we send electronic marketing;
• The GDPR where it applies to visitors from the European Economic Area.

3. Information We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, and any details you provide through our contact form.
• Technical data: IP address, browser type and version, operating system, referring URL, pages visited, time and date of access.
• Cookie data: information collected through cookies and similar technologies as described in our Cookie Policy.

4. Purposes of Collection and Use

We process your personal data for the following purposes:

• To respond to your inquiries submitted through our contact form.
• To operate and maintain our website functionality.
• To analyze website usage and improve user experience.
• To comply with legal obligations applicable in New Zealand and the European Union.
• To protect against misuse and ensure security of our services.

5. How We Comply with NZ Information Privacy Principles

We handle personal information in line with the IPPs under the Privacy Act 2020, including:

• Purpose (IPP 1–4): we collect information only for lawful purposes connected with operating this website and responding to enquiries, and we take reasonable steps to ensure information is accurate, relevant, and not excessive.
• Storage and security (IPP 5): we protect personal information against loss, misuse, and unauthorised access using appropriate safeguards.
• Access and correction (IPP 6–7): you may request access to or correction of your personal information held by us.
• Retention (IPP 9): we do not keep personal information longer than necessary for the purposes for which it was collected.
• Disclosure (IPP 11): we do not disclose personal information to third parties except as described in this policy or where permitted by law.
• Overseas disclosure (IPP 12): if information is sent outside New Zealand, we ensure comparable safeguards apply (see Section 10).
• Unique identifiers (IPP 13): we do not assign government-issued identifiers (such as IRD numbers) and limit use of internal identifiers to operational needs.

6. Legal Basis for Processing (GDPR)

Where GDPR applies, we process your data based on:

• Consent: when you submit the contact form with the privacy consent checkbox selected, or when you accept optional cookies.
• Legitimate interest: for website security and service improvement, where such interests are not overridden by your rights.
• Legal obligation: when processing is required to comply with applicable laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

• Contact form data: retained for up to 12 months after your last communication, then securely deleted.
• Analytics data: retained for up to 26 months in anonymized or aggregated form.
• Cookie consent preferences: stored locally in your browser until you clear your data or withdraw consent.

8. Your Rights

Under the Privacy Act 2020 (New Zealand), you may:

• Request access to personal information we hold about you;
• Request correction of inaccurate, incomplete, or misleading information;
• Withdraw consent for optional processing (such as analytics or marketing cookies) at any time;
• Ask us to stop using your information for direct marketing.

Where GDPR applies, you may also have rights to erasure, restriction, data portability, and to object to certain processing.

To exercise your rights, contact us using the details in Section 1. Under New Zealand law, we will respond to access requests as soon as reasonably practicable and no later than 20 working days unless an extension applies. We may need to verify your identity before releasing information.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure server infrastructure, and access controls limiting data access to authorized personnel only.

10. Third-Party Sharing

We do not sell your personal information. We may share information with trusted service providers (such as hosting, analytics, or advertising partners) who assist in operating our website, only where necessary and subject to contractual obligations to protect your information and use it only for specified purposes.

11. International Transfers

Some service providers may store or process data outside New Zealand. Before disclosing personal information overseas, we take reasonable steps under IPP 12 to ensure the recipient is subject to comparable privacy safeguards, or you have authorised the disclosure. For GDPR transfers, we may rely on Standard Contractual Clauses or other approved mechanisms.

12. Direct Marketing

We do not send commercial electronic messages without your consent, in accordance with the Unsolicited Electronic Messages Act 2007. If we contact you by email in response to an enquiry, that communication relates to your request and is not treated as unsolicited marketing. You may opt out of any optional marketing at any time by contacting us.

13. Notifiable Privacy Breaches

If a privacy breach is likely to cause serious harm to affected individuals, we will assess the breach and, where required under the Privacy Act 2020, notify the Office of the Privacy Commissioner and affected individuals as soon as practicable.

14. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

15. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

17. Complaints

If you have concerns about how we handle your personal information, contact us first so we can try to resolve the matter. You may also lodge a complaint with the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz. If GDPR applies to you, you may contact your local supervisory authority in the European Economic Area.

18. Contact Us

For any questions or requests related to this Privacy Policy, please contact:

Radiantrinsing
37 Domett Street, Westport 7825, New Zealand
Email: supportuse@radiantrinsing.world
Phone: +64 3 789 7043